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Customer Service

Servicing your customers in the 21st Century will not be "business as usual". SYSTEM 2000 answers the call with the most exciting customer service application available today. The features of SYSTEM 2000's customer service application combined with an attractive graphical design and very quick access make it an unbeatable solution for your customers.

Using the latest technology, you can select items from the customer's shopping list for easy entry, e-mail an order confirmation or follow-up with SYSTEM 2000's integrated contact management system. For e-business transactions, your customers can enter orders directly from your web site and check stock availability, account status and order status.

With complete integration to all other SYSTEM 2000 applications, order entry gives the user unlimited access to the information needed to process orders more efficiently. During order entry, users can inquire into customer and item files at the touch of a key. And because transactions are processed in a "real-time" environment, current information is immediately available.

Tracking orders through the warehouse is effortless using SYSTEM 2000's RF bar-coding system. Using this technology, you can assure picking the right products and letting your customer know exactly what stage the order is in, so you can tell them when to expect it.

Order processing is extremely flexible with unlimited user-defined fields. In addition, multiple pricing methods, automatic backorder allocation, gross profit flags by line item and numerous costing alternatives are just some of the options that can be personalized, enabling you to utilize the features that work best for your business.

It can truly be said that the customer is the number one priority in any business. The time is now to take advantage of the latest technology to support your customers because it will definitely not be "business as usual" in the 21st Century.

Customer Service Features
  • Advanced Pricing Matrix
  • On-line Inventory Allocation
  • Automatic Backorder Fulfillment
  • Order Comments
  • Automatic Backorder Processing
  • Order Inquiry Search
  • Automatic Credit Checking
  • Order Notes
  • Automatic Order Numbers & Invoice Numbers
  • Order Snapshot
  • Automatic Posting
  • Point-Of-Sale
  • Automatic Purchase Order Creation
  • Quotations
  • Automatic Sales Order/Manufacturing Order Integration
  • Remote Sales Entry
  • Automatic Sales Tax Calculation
  • Rental Tracking
  • Back Order Priority
  • Reprinting
  • Bar Code Verification
  • Return Authorization
  • Complementary Items
  • Sales History Recall
  • Contact Management
  • Sales Kit Processing
  • Counter Sales Entry
  • Salesperson Commissions
  • Customer Deposits
  • Serial Number Tracking
  • Customer Messages
  • Shopping Cart Entry
  • Daily Order Register
  • Shopping List Window
  • Detailed Sales History
  • Special Charges
  • Direct Shipment Processing
  • Standing Orders
  • Drop Shipments
  • Substitute Item Search
  • Dynamic Customer Search
  • Superceded Items
  • Dynamic Item Search
  • Telemarketing Call Entry
  • E-mail Integration
  • Truck Routing
  • Fax Integration
  • Unlimited Sales Terms
  • Flexible Pricing
  • Future Orders
  • Gross Profit
  • Margin Alert
  • Integrated Telemarketing
  • Internet Order Entry
  • Invoice History Recall
  • Item Inquiry
  • Lot Control
  • Margin Alert
  • Multi-level Discounts
  • Multi-level Kit Assembly
  • Multiple Bin Search
  • Multiple Company
  • Multiple Price Levels
  • Multiple Ship-To Search
  • Multiple Taxing Jurisdictions
  • Multiple Units Of Measure
  • Multiple Warehouse Locations
  • Non-Stock Inventory Items

 



Powerful Software for the Distribution Industry